Privacy Policy

1. Information We Collect

Information You Provide

We may collect personal information when you:

• Create an account
• Place an order
• Subscribe to newsletters or marketing communications
• Contact customer support
• Participate in surveys, promotions, or special programs

Types of personal information include:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, and order history
• Payment Information: Credit card or other payment details (processed securely by third-party payment processors)
• Communications: Correspondence you send to us

Information Collected Automatically

When you visit www.repairdepot.com, we may automatically collect:

• Usage Data: IP address, browser type, operating system, visited pages, and timestamps
• Device Information: Device type, screen resolution, language settings, and time zone
• Location Information: Limited approximate geographic location based on IP address

We use cookies, server logs, and analytics tools to collect this information. See our Cookies Policy below.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including payment, shipping, and customer service
• Create and manage your account
• Communicate regarding orders, inquiries, or services
• Improve our website, products, and services
• Personalize content and provide relevant recommendations
• Detect and prevent fraud, security risks, or technical issues
• Comply with applicable laws

3. Email Communications

We may use your email address to send:

• Order confirmations and shipping notifications
• Customer service and account-related information
• Product updates and important notices
• Marketing communications (only if you have opted in)

You may unsubscribe from marketing emails at any time via the "unsubscribe" link in emails or by contacting help@repairdepot.com.

We only send marketing emails to users who have opted in.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it in limited circumstances:

• Service Providers: Third-party vendors assisting with payment, shipping, email, or analytics (only for the purpose specified)
• Legal Compliance: As required by law, regulation, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or asset sale
• With Your Consent: When you explicitly authorize us to share information

Under the California Consumer Privacy Act (CCPA), you have the right to opt out of the sale or sharing of personal information. We do not sell your personal information.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of sale or sharing of information (we do not sell data)
• Request data portability

To exercise any rights, contact help@repairdepot.com. Verified requests will be processed according to applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Access is limited to authorized employees and trusted partners. However, no transmission or storage method is completely secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Children's Privacy

This website is not directed to individuals under 18. We do not knowingly collect information from children. If such data is identified, it will be promptly deleted.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted here with a revised "Effective Date." Where appropriate, we may also notify you via email.

11. Cookies Policy

Repair Depot uses cookies to improve website functionality and user experience.

Types of Cookies

• Essential Cookies: Enable core website functions such as login and checkout
• Analytics Cookies: Help analyze website performance and usage
• Preference Cookies: Store user preferences
• Marketing Cookies: Help measure advertising effectiveness

You can disable or delete cookies through your browser, but some features may be affected.

12. International Users

By accessing this website, you consent to the transfer of your information to and processing in the United States.